Ranch Booking and Cancellation Policy

We are a small but busy BC Guest Ranch.
We welcome your reservation when your plans are firm.

PLEASE READ!!! Many policies and terms have recently changed.

Reservations & Deposit

A 30% deposit is at the time of booking. Payments may be made by credit card (Visa or MasterCard ), Bank Transfer or Interac E-transfer. The remaining balance and taxes are payable on checkout. You will be asked to provide a credit card to pay for any incidental expenses.

Cancellations

Due to our small size and remote location, cancellations or rescheduling of dates affect us significantly. We limit the number of our guests to approximately 16 travelers each week to keep our guests’ experience personal and customized. As a small, family owned and operated business this means that every booking is important to ensure an exclusive ranch experience and excellent service.

Cancellations made more than 60 days in advance will receive a refund of deposit less $200 admin & processing fee. Deposits are non refundable for cancellations made 60 days or less prior to arrival date. We will however  transfer the deposit to alternative dates in the same year, subject to availability. For cancellations made less than 30 days prior to arrival date, the full cost of the package booked will be payable.

Trip Cancellation Insurance Recommended

Campbell Hills Guest Ranch will not be held responsible for cancellations of or failure to provide all or part of the purchased vacation package for reasons including but not limited to: fire, flood, wind, rain, smoke, road closures, or other “force majeure” events beyond its control. In the event of any of the aforementioned, a transferable Letter of Credit will be issued for the value paid and we will work with you to schedule alternative dates.

Group bookings (min. 12 max 18 guests)

For group bookings, deposits 50% are non-refundable for cancellations made 90 days or less prior to arrival date. Balance of payment is due 30 days prior to your arrival.

No show policy

If you fail to arrive for your ranch stay, the full cost of the package booked will be payable.

Balance of payment

The balance of payment is due on check-out. Credit card and cash in Canadian Dollars are all accepted.
There will be no credits made for early departure or non-participation in the package that was booked.

Taxes and gratuities

All rates shown are in Canadian dollars and do not include sales/room tax  and a 6.5% and gratuities.
Gratuity in North America is customarily 10-20%. However, we believe gratuities should be earned therefor leave it up to your discretion.

Ranch policies are subject to change at any time without prior notice.